TY - GEN
T1 - The Mediating Effect of Academic Performance on ChatGPT Satisfaction in University Students
AU - Guttierrez-Aguilar, Olger
AU - Huarsaya-Rodriguez, Escarly
AU - Duche-Pérez, Aleixandre
N1 - Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.
PY - 2024
Y1 - 2024
N2 - The study's main objective is to evaluate the mediating effect of academic performance on university students’ satisfaction with using ChatGPT, a text-based artificial intelligence tool. Four independent variables are analyzed: Creativity, Information Acquisition Efficiency, Linguistic competence, and Writing Competence. As a work methodology, exploratory and confirmatory factor analyses are used to validate the model, and then a model based on structural equations is proposed. The sample consisted of 389 university students who used ChatGPT in an educational context from April to June 2023. The findings suggest that, although creativity and writing proficiency did not significantly impact academic performance, information acquisition efficiency and linguistic proficiency positively affected it. Academic performance effectively mediates between these variables and student satisfaction with ChatGPT. The results highlight the value of ChatGPT as an educational tool and suggest that by improving the efficiency with which students acquire information and develop language skills, their academic performance and, ultimately, their satisfaction with the tool can be increased. However, more research is needed to fully explore and understand the utility of ChatGPT in varied educational contexts and its impact on higher education.
AB - The study's main objective is to evaluate the mediating effect of academic performance on university students’ satisfaction with using ChatGPT, a text-based artificial intelligence tool. Four independent variables are analyzed: Creativity, Information Acquisition Efficiency, Linguistic competence, and Writing Competence. As a work methodology, exploratory and confirmatory factor analyses are used to validate the model, and then a model based on structural equations is proposed. The sample consisted of 389 university students who used ChatGPT in an educational context from April to June 2023. The findings suggest that, although creativity and writing proficiency did not significantly impact academic performance, information acquisition efficiency and linguistic proficiency positively affected it. Academic performance effectively mediates between these variables and student satisfaction with ChatGPT. The results highlight the value of ChatGPT as an educational tool and suggest that by improving the efficiency with which students acquire information and develop language skills, their academic performance and, ultimately, their satisfaction with the tool can be increased. However, more research is needed to fully explore and understand the utility of ChatGPT in varied educational contexts and its impact on higher education.
KW - Academic performance
KW - Creativity
KW - Efficiency of information acquisition
KW - Linguistic competence
KW - Satisfaction
KW - Writing proficiency
UR - http://www.scopus.com/inward/record.url?scp=85193277354&partnerID=8YFLogxK
U2 - 10.1007/978-3-031-52258-1_26
DO - 10.1007/978-3-031-52258-1_26
M3 - Conference contribution
AN - SCOPUS:85193277354
SN - 9783031522574
T3 - Lecture Notes in Networks and Systems
SP - 353
EP - 365
BT - Emerging Research in Intelligent Systems - Proceedings of the CIT 2023 Volume 2
A2 - Olmedo Cifuentes, Gonzalo Fernando
A2 - Arcos Avilés, Diego Gustavo
A2 - Lara Padilla, Hernán Vinicio
PB - Springer Science and Business Media Deutschland GmbH
T2 - 18th Multidisciplinary International Congress on Science and Technology, CIT 2023
Y2 - 13 November 2023 through 17 November 2023
ER -