The Mediating Effect of Academic Performance on ChatGPT Satisfaction in University Students

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1 Scopus citations

Abstract

The study's main objective is to evaluate the mediating effect of academic performance on university students’ satisfaction with using ChatGPT, a text-based artificial intelligence tool. Four independent variables are analyzed: Creativity, Information Acquisition Efficiency, Linguistic competence, and Writing Competence. As a work methodology, exploratory and confirmatory factor analyses are used to validate the model, and then a model based on structural equations is proposed. The sample consisted of 389 university students who used ChatGPT in an educational context from April to June 2023. The findings suggest that, although creativity and writing proficiency did not significantly impact academic performance, information acquisition efficiency and linguistic proficiency positively affected it. Academic performance effectively mediates between these variables and student satisfaction with ChatGPT. The results highlight the value of ChatGPT as an educational tool and suggest that by improving the efficiency with which students acquire information and develop language skills, their academic performance and, ultimately, their satisfaction with the tool can be increased. However, more research is needed to fully explore and understand the utility of ChatGPT in varied educational contexts and its impact on higher education.

Original languageEnglish
Title of host publicationEmerging Research in Intelligent Systems - Proceedings of the CIT 2023 Volume 2
EditorsGonzalo Fernando Olmedo Cifuentes, Diego Gustavo Arcos Avilés, Hernán Vinicio Lara Padilla
PublisherSpringer Science and Business Media Deutschland GmbH
Pages353-365
Number of pages13
ISBN (Print)9783031522574
DOIs
StatePublished - 2024
Event18th Multidisciplinary International Congress on Science and Technology, CIT 2023 - Sangolqui, Ecuador
Duration: 13 Nov 202317 Nov 2023

Publication series

NameLecture Notes in Networks and Systems
Volume903
ISSN (Print)2367-3370
ISSN (Electronic)2367-3389

Conference

Conference18th Multidisciplinary International Congress on Science and Technology, CIT 2023
Country/TerritoryEcuador
CitySangolqui
Period13/11/2317/11/23

Keywords

  • Academic performance
  • Creativity
  • Efficiency of information acquisition
  • Linguistic competence
  • Satisfaction
  • Writing proficiency

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