Modelo de simulación para la mejora de procesos en un hospital de neoplásicas

Translated title of the contribution: Model simulation for improving processes in a neoplastic hospital

Danny Tupayachy Quispe, Bertolt Pareja Daza, Joel Carrillo Monteagudo

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The following research presents the development of a simulation model developed in the Arena 14.0 program for the patient care process of a Neoplastic Hospital in the city of Arequipa - Peru. The main problem is the waiting time to be taken care of in the different specialties offered by the hospital and in second place the unsatisfied demand that exists for patients who request attention. The research is oriented to the areas of appointments, admission and external consultations in nine specialties. For its development, the data was collected directly through observation and statistical records of the institution. In a first stage, elements that make up the process are identified, by means of diagrams, and then samples were taken for arrival times and service times. The analysis of the model reveals that there are bottlenecks and limitations of the quotas by specialty. With the obtained information, a simulation model was validated in which different process improvement alternatives are proposed in order to reduce the waiting times of the patients. As a result, we propose some solutions to the main problems and improvements in the service provided by the institution.

Translated title of the contributionModel simulation for improving processes in a neoplastic hospital
Original languageSpanish
Title of host publication17th LACCEI International Multi-Conference for Engineering, Education, and Technology
Subtitle of host publication"Industry, Innovation, and Infrastructure for Sustainable Cities and Communities", LACCEI 2019
PublisherLatin American and Caribbean Consortium of Engineering Institutions
ISBN (Electronic)9780999344361
DOIs
StatePublished - 2019
Event17th LACCEI International Multi-Conference for Engineering, Education, and Technology, LACCEI 2019 - Montego Bay, Jamaica
Duration: 24 Jul 201926 Jul 2019

Publication series

NameProceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
Volume2019-July
ISSN (Electronic)2414-6390

Conference

Conference17th LACCEI International Multi-Conference for Engineering, Education, and Technology, LACCEI 2019
Country/TerritoryJamaica
CityMontego Bay
Period24/07/1926/07/19

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