Key factors for the success of e-learning in high school students in times of Covid-19

The purpose of the study was to determine the level of influence exerted by the key factors for the success of e-learning, such as computer anxiety, the Collaboration quality, the Information quality, the service quality, the system quality and the use of computer systems, using the level of expert on the Web as a mediating variable and, as a dependent variable, the satisfaction perceived by the user in times of pandemic as a consequence of Covid-19. The applied methodology comprises two phases, firstly, an exploratory factor analysis using the IBM-SPSS, to determine the correct adaptation of the factors with their corresponding items in the instrument for data collection, secondly, it was performed In the confirmatory analysis, for the validation of the proposed structural model and to establish the relationships of the factors proposed in the model, the PLS-SEM methodology, Modeling of Structural Equations with Partial Least Squares, was used. The model was validated with a sample of 271 students from the 3rd to the 5th year of high-school education from a public educational institution in the Moquegua region of Peru. The study came to determine that there are different levels of influence exerted by the key factors for the success of e-learning, in the satisfaction perceived by the user, said influence is explained by 64.6%, considering the R2 statistic, being the most influential factors the Information quality and the quality of the collaboration.