Influential Factors in Academic Satisfaction Mediated by the Usability of the LMS in University Students

Olger Gutierrez-Aguilar, Glória Aplugi, Valerio Ticona-Apaza, Elia Luz Calderón-Chávez, Sandra Chicana-Huanca

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The objective of the research was to determine which factors influence academic satisfaction in university students mediated by usability, using personalization, communication, collaboration, ease of use, and navigation as predictor variables. As a mediating variable, the usability of the LMS and the dependent variable is academic satisfaction. The methodology employed corresponds to a non-experimental research design: a sample of 384 students in southern Peru are administered an electronic questionnaire (n = 24; α = 0.950 ω = 0.950) using reliability and validity tests, factor analysis, and structural equation modelling. It is concluded that the LMS’s usability is essential for students’ academic satisfaction. Although factors such as ease of use, navigation, and customization improve the system’s usability, surprisingly, they do not show a direct connection with academic satisfaction. This underscores the importance of prioritizing usability in LMSs but also suggests that academic success results from multiple interconnected factors.

Original languageEnglish
Title of host publicationInformation Technology and Systems - ICITS 2024
EditorsAlvaro Rocha, Jorge Hochstetter Diez, Carlos Ferras, Mauricio Dieguez Rebolledo
PublisherSpringer Science and Business Media Deutschland GmbH
Pages371-379
Number of pages9
ISBN (Print)9783031542558
DOIs
StatePublished - 2024
EventInternational Conference on Information Technology and Systems, ICITS 2024 - Temuco, Chile
Duration: 24 Jan 202426 Jan 2024

Publication series

NameLecture Notes in Networks and Systems
Volume933 LNNS
ISSN (Print)2367-3370
ISSN (Electronic)2367-3389

Conference

ConferenceInternational Conference on Information Technology and Systems, ICITS 2024
Country/TerritoryChile
CityTemuco
Period24/01/2426/01/24

Keywords

  • academic satisfaction
  • communication and collaboration
  • ease of use and navigation
  • LMS
  • Personalization
  • Usability

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